Shipping & Return Policy
Shipping Policy
Domestic Shipping:
- We offer flat-rate shipping within the continental United States.
- Orders are typically processed within 3-5 business days after payment confirmation.
- Estimated delivery times range from 3-7 business days, depending on your location and selected shipping method.
International Shipping:
Shipping costs vary depending on the destination, weight, and dimensions of the package. The total shipping cost will be calculated and displayed at checkout. Please note that shipping fees do not include any import duties, taxes, or customs fees that may be incurred upon delivery in your country.
All international orders may be subject to import duties and taxes, which are levied once a shipment reaches the destination country. The recipient is responsible for any such charges. We have no control over these charges and cannot predict their amount. Customs policies vary widely from country to country; you should contact your local customs office for further information.
Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number. You can track your order through the carrier's website or via our order tracking page.
Certain products may be restricted or prohibited for international shipping. We reserve the right to cancel any orders for products that cannot be shipped internationally. In such cases, you will be notified, and a full refund will be issued.
International orders are eligible for returns and exchanges in accordance with our Return Policy. Return shipping costs for international orders are the responsibility of the customer unless the return is due to an error on our part.
If you have any questions or concerns about our international shipping policy, please contact our customer service team at Metallicmartini@gmail.com.
Shipping Rates:
- Our shipping rates are calculated based on the weight and destination of your order. You can view the shipping cost at checkout before completing your purchase.
Order Tracking:
- Once your order has been shipped, you will receive a confirmation email with a tracking number to monitor the status of your shipment.
Shipping Restrictions:
- We currently only ship to addresses within the United States.
- We do not ship to P.O. boxes. Please provide a physical address for delivery.
Contact Us:
- If you have any questions or concerns regarding your order or our shipping policy, please don't hesitate to contact us at Metallicmartini@gmail.com.
Return Policy
At Metallic Martini, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer hassle-free returns and store credit subject to the following terms and conditions:
Returns
- You may return unworn, unwashed, and undamaged items within 14 days of delivery for store credit only.
- Items must be returned in their original packaging with all tags attached.
- To initiate a return, please contact our customer service team at Metallicmartini@gmail.com with your order number and reason for return. We will provide you with a return authorization and instructions on how to return your items.
- Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part or a defective product.
Store Credit
- Once your return is received and inspected, we will issue store credit for the returned items.
- Store credit will be provided in the form of a gift card/electronic voucher and can be used towards future purchases on our website.
Exchanges
- If you would like to exchange an item for a different size, color, or style, please contact our customer service team to arrange an exchange.
- Exchanges are subject to product availability. If the desired item is out of stock, we will issue store credit for the returned item.
Final Sale Items
- Final sale items, including clearance or discounted items, are not eligible for return or exchange unless they are defective or damaged upon receipt.
Damaged or Defective Items
- If you receive a damaged or defective item, please contact us immediately with photos of the item and packaging. We will work with you to resolve the issue as quickly as possible, whether through a replacement or store credit.
Contact Us
If you have any questions or concerns about our return/refund policy, please contact our customer service team at
Metallicmartini@gmail.com.